HappyEasyGo — wrongly issued tickets

Address:Mumbai City, Maharashtra, 400072
Website:Travel agency

I had booked two tickets from happy easygo so i had booked for 12.10 and did the payment as well which was of 4500 but later the payment got failed and they have booked a ticket at 17.05 which i din wanted where in i have not given the confirmation also. And now when i'm asking for changing the timings they are asking me to pay around 2750 for the timings change and when i ask them for refund they are not giving the refund
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My trip id for happyeasygo[protected] . i booked the ticket on 16/2/2018 at 9:20 but it has been 3 hours my ticket is still not generated
they always sent within 10 min but this time its taking too long

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    HappyEasyGo Phone
    +91 12 4286 6920
    HappyEasyGo Address
    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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