Harman India — Infinity glide 120

Address:

Malakpet, Hyderabad

My product is under warranty infinity glide 120 Bluetooth earphones since it was not charging I took to nearby Jbl service center, after examining the earphones they said they will replace the product in 7 working days but immediately the next day they called and said that my product is damaged by me in the left ear bud. They are lying as they don't want to replace. The earphones were new and both ear buds perfectly fine when I gave them. They damaged the product proactively to avoid replacement. Only charging was a problem. They should have opened the ear buds in front of me. Now I have come across similar stories from customers on jbl warranty replacement cases. Pls let me know how to take this up to ombudsman.