Hath Way Broadband — Speed is really slow

Hathway account number: 1370557
Internet connection is there but data rate is extremely low
Like 1kbps
Could not browse any thing
Just a connection, I am facing this issue from past 3 days, form thursday.
kindly fix this issue so that i can continue with this connection and to get my problem solve as soon as possible.
My name is Shankar,
number:[protected]
email:[protected]@gmail.com