Hathaway — Poor Services by Hathways

Address:

New Delhi, Delhi

Ref Hathways Customer ID: 1049925 My problem is that I am a senior citizen and was recently operated for replacement of my both knees. As my grand children keep bothering me all the time for Pass Word and logging in details to use my PC and my legs condition not permitting me frequent movements, I very humbly requested Hathways to provide me with static IP address with only one port so that this frequent logging is avoided. There is no such hassle of logging in with any other company. I was sure that keeping my health condition in view, they will do the needful. I lodged my request for the same but no one bothered to call me. When I called them, I was given a curt reply that I will have to shell out Rs 3500/- for the static IP. I have decided to terminate my services with them once my 6 months period is over in April and switch over to Airtel. Hathways charge 6 months fee in advance so that they can blackmail people like this as no one would like to terminate service in between for fear of losing amount collected by them in advance, which they will never refund. Typical cunning mentality. One can’t speak to any senior Executive of theirs as they have not provided with any tele number except only one number where you can lodge a general complaint. All their seniors sit in very air tight compartments. One can’t send them any written communication either as mails sent to them are rejected and bounce back on your face. Typical arbitrary way of functioning of this company. Repenting as to why I chose them over my previous service provider. Perhaps their tall claim of 5mbps speed fooled me. Their speed has never been near the speed I subscribed for. Colonel NS Verma # [protected]