[Resolved] Hathway — Activation of connection

kapildev08

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh

Hi My name is Kapildev.K from vanasthalipuram hyderabad, Before making the payment i was pro missed by the executive that connection will be made by EOD but i.e, 30082014, But they visited my home next day morning were i clearly said i wont be available in the morning asked to come in the evening after 5 pm but no response and the person who collected money had switched of the mobile and no proper response from the customer care, Just i want to cancel the connection and i want my refund ASAP as you people are behaving like a fraud company, there is no proper contact person who can resolve the problem so how i go forward with such company.Is there any way to proceed legally for this issue as i was almost out of my job due the negligence's of the company i was out of net almost 3 days i clearly mentioned i am disconnecting my previous net connection.This is really ridiculous as they are playing with customers after taking full payment in advance.

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Aug 13, 2020

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

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Comments

kapildev08

from Mumbai, Maharashtra

Improve your customer care service First then expect to grow your business

Hathway Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kapil,

We apologize for any inconvenience caused, please share your contact details and account number with us. Someone will get back to you at the earliest.

Regards,
Hathway Broadband

kapildev08

from Mumbai, Maharashtra

Hi

I don't have account number but forwarded my details to your team but still I am waiting for activation . Really I am fed up with your service. First improve your service

Chandan_k_s

from Mumbai, Maharashtra

I took hathway service thought you are better service provider in india. As per service provided by you that doesn't meet my expectations. almost every day i called your support team for resolving internet issue.most of time your service was down in dombivali.

You can't recover my time due bad service. So what i decied atleast give extension of two months of internet sevice or pay full money because i spent a lot of time to follow up your support team, billing desk etc.

Thanks for providing such type of services.hope you will parmanent reaolve this issue otherwise you lost so many valuable customer.

Note: you can track information in your database almost i daily called you for resolving issue.

Thanks,
Chandan kumar singh
A/c no.-1605915

Vihari Narahari

from Ongole, Andhra Pradesh

It has been completed 4 days of installation of router at my premises but not yet activated till date
when ever i made a call to customer support one line they are saying i.e., wait 24hours
worst customer service i had ever seen
ur team members who approached me for the connection not at all attending my number
i paid the amount
i had proof of that
i can file a case on ur company

Akshay reddy Kethidi

I took a hathway connection yesterday they have delivered the same day, but they didn't activate it till now, it's almost 24hrs since I made payment...
They need they payment in advance...
But they connection will be delayed...
No proper response from anyone...
I'm missing all my meetings...
Very very poor service...
Account no - [protected]

071999

Account no - [protected]
I got connection on time but the box is not activated. From morning I am waiting. No one is responding, to whom should I complaint I don't no. Please activate my box soon. And respond to my complaint. After taking the money it is ur duty to complete the work.

karthik konkata

Jun 14, 2021

my router was not working please cal me [protected]