Hathway — Arbitrary blocking of channels. No details provided regarding packages.

Address:

Bhopal, Madhya Pradesh

I have a connection at Bhopal (C-8, Chinar Estate, Berasia Road, Bhopal).through White Cable, DIG Bunglow, Berasia Road, Bhopal. No information is given on existing packages. Also packages change very frequently even in short period of one month. Few months back, star sports channel were blocked, After a short period they were resumed. Then Zee channels were blocked. Cable operator had no information as to how much had to paid for the channels. After about a month, they were resumed. Then Star channels were blocked. Now from today, all of a sudden Bengali channels such as Zee Bangla, ETV Bangla etc are blocked. Hathway does not inform customers whenever a particular channel is converted to pay channel. I fail to understand why Hathway changes its policy every one or two months. As advertised in TV, all customers of cable TV were required to fill Subscriber application form and indicate the package selected. Despite reminders, cable operator is not getting form filled. I am really fed up with the service given by Hathway. It is probably the worst. Why cant packages be fixed, why does it get changed six times in 6 months. Deepak Chaudhuri, C-8 Chinar Estate, Berasia Road, Bhopal.