[Resolved]  Hathway Cable & Datacom — account created but no installation done due to fraud hathaway agent

Address:

Bangalore, Karnataka

Hi,

I am the new customer of hathway, staying in bangalore, electronic city, bearing account no:[protected].

I contacted the hathway agent, mr rakesh, through online. On 17th oct, 2017, i paid him 2475 for the new connection through his paytm number. He opened the new account and told the connection can be done in couple of days. After that, i did not hear anything from the installation guys. I tried calling the agent for the past three days to his number but it was not reachable. Finally, approached the hathway office in electronic city.

As the discussion with the team leader, mr praveen kumar, hathway does not encourage customers to pay the transactions through paytm. And also said the agent, rakesh, absconded from the company since 11th oct, 2017. The lead said the company is not responsible for my loss and not going to help me as i have no proof for the payment.

Paytm reference no:[protected]

My concern is :
If the agent left by 11th, how he still had the rights to create the new account on 17th?

The lead was asking me the proof. So who created my account? (He said anyone can create hathway account, who "anyone" here?)

Why the customer care guys not taking any action even after i reported them 3 times?

Hathway has got the poor customer care service, irresponsible management which don't respond to mails or complaints. They only care about calling for new connections.

I want my money back.

Regs,
Phani