[Resolved] Hathway Cable & Datacom — amount taken but no installation done even after promise

arvind chandra

Address:

Hyderabad, Andhra Pradesh

Hi team
I had booked the hathway broadband connection today. I was promised that the connection will be done today but no one has called. Executive name Madhu. Manager name ram. Madhu had collected the documents and had asked me to make the complete payment online so that the installation can be done today. Now when I am trying to call Madhu he cut my phone and then he has switched off. Ram is also not picking the call. Request you to get this resolved or else I need the refund.
Total amt 2289.

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May 4, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Hathway Customer Care's response Dear arvind chandra,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

Apr 01, 2019

Updated by arvind chandra Hi the account number is No:-[protected]. Got the installation today...have another complaint ..Deepak from the services team called regarding the complaint and as soon as I told him that the installation is being done today he cut the phone without listening to the issue and didnt pick the call also he was very rude his number is [protected]. How pathetic he is as he can't listen to the customer issue I need you to take strict action against him.He was behaving as if he is the boss.