Hathway Cable & Datacom — attending / responding customers in rough manner

Address:

Mumbai City, Maharashtra

I have received call on monday 18.02.19 from Billing department of Hathway to renew the broadband account as it was expiring in 3 days. The lady executive talked about the plans and suggested to make payment through Paytm or debit card or Net Banking. She kept the call live till the payment was made. Hoewver, I have not received any email or sms confirmation about the payment made till next day, I called to Hathway broadband customer care no. 6713 4600. After continuous, request from me, the executive lodged a complaint for the said matter. The said complaint was unattended till 21.02.19, and I was receiving message/ mails intimating the renewal of plan expiring on 20.02.19. Hence, I called to above mentioned no. and asked executive why the said complaint is showing closed without attending the said matter and my confirmation? He didnot transferred the call to his senior, but disconnected the call. So, I once again called to same no. Some Mr. Rahil was attending the call. He misbehaved in the starting, but after my questioning about such manner of attending to customers, and after so much time passing, he transferred call to his senior Mr. Abhishek- Floor Manager.

Mr. Abhishek started the conversation in soft manner, but as I raised the issue of closing my complaint, he also started answering in rough manner. He was not ready to accept the matter. Senior Executive Mr. Abhishek was not ready to accept lodging complaint against behaviour of his junior executives.

Whether this so called No.1 company trains its executives to behave in such manner??? Whether this company feels that once the money is received, customer is victim? Why?

Urgent action required against such companies and their staff and the department head who recruits such staff and gives such training.