[Resolved]  Hathway Cable & Datacom — billed & filed a civil case against me even after I paid the pending bills & returned the modem with a confirmation from the hathway team

Address:	560100
Website:	www.hathway.com/Broadband

Account Number: [protected]

I had Hathway broadband connection during 2014 and when I had to relocate to a new place, I requested for a relocation with Hathway broadband but that place did had the option to have Hathway connection. so the Hathway team sent a mail saying, we cannot provide service to that particular location.

I requested for a disconnection and they sent me bills for two more months though the connection was removed from my old residence. I paid that also and requested to disconnect the broadband. They accepted it and sent a mail saying, "Please ignore the bills sent from Hathway team" and asked me to give a date to return the modem. I sent a timeslot, and a person came to collect the modem and he collected it and gave me receipt for the same.

Since the hathway team said to ignore the bills, I ignored it after that. Later by 2017 I relocated to a different place and took Hathway connection again. And now I am currently a Hathway customer. But all of a sudden I got a call one day from CIBIL team saying, "If I dont pay the pending bill amount (Rs.6000) to Hathway, they will file a case against me in court and I have to proceed it further through court." And they asked me to pay within that evening itself. Since they were threatening me saying this, I ended up paying it.

But later i realised this was for those ignored bills of my previous connection with Hathway three years earlier.

Now I have all the related " interaction mail chain, receipt given by the Hathway person while returning the modem etc". I forwarded everything to the Hathway team, and they are just saying apologies and saying, they cannot refund the amount though they knew very well that, this is a mistake from them only.

I cannot give Hathway Rs.6141.98 like charity. If I say few apologies, will they ignore my current bills for six months.?

Please help me in solving this issue.