[Resolved]  Hathway Cable & Datacom — closure of service requests without solving

Address:

500034

Hello

I am a subscriber of hathway internet services in hyderabad. Since approx 25 days i have no cable connection and have made several complaints regarding the same.

I have had service people come down, but they have abruptly closed the complaint without solving them.

The messages i have received are
‘’your request for cc gpon l2 with a service request id[protected]w120689-1 has been resolved as per our records’’ dated 12th october.

‘’your request for fs coordinator with a service request id[protected]w252489-1 has been resolved as per our records’’ dated 21th october.

I have called the customer care, multiple times and all i get is spending 20-25 minutes talking to them, but all in vain. I am a doctor by profession and i had to waste lot of my valuable time trying to resolve this issue. I have been put through a lot of agony.

I have made a payment for three months, which is due to expire on october 29 and today on october 21, i have received this hilarious message.

‘’dear subscriber, account no [protected] you have 7 days left for your plan expiry date 29-oct-17. Renew your account / make extra usage top up online by using master / visa credit or debit card’’

I would like to approach the customer forum for this act of hathway and this is a apt case of cheating/fraud.

I request the forum to help me in this regard.

Dr p v reddy
[protected]@gmail.com
Hyderabad