Hathway Cable & Datacom — Done two payment , unethical behavior and no refund

Sensei Eshwar

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500029
Website:	www.hathway.com

Hi ! my name is eshwar and i am from Hyderabad, india . i made a online payment for my internet topup (hathway ) . the amount has been deducted from my account but hathway haven't received it . i spoke to the customer care support and they and they suggested me to check with my bank . so i rang hdfc customer care and spoke the executive who confirmed that payment is successful done and the received is hathway and gave the transaction id . informed the same thing to customer care of hathway but still they say there is no record of such payment . i explained each and other thing and the agent hung up the call . felt like i am stupid here . so called back again and spoke to the another executive of hathway and the executive said he will look into these .
Its been 2 month and still my money has not refund to me as promised by hdfc bank and no call from hathway as promised . the amount is more than 2200 Rs . unethical behavior of hathway executive by disconnecting call . i spend like more than rs 600 just to for this refund .
there are many things to say BUT MY WORD WILL FAIL TO EXPRESS MY FEELING . so please asap contact me to take strict againt hathway and hdfc bank ( if possible )

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Hathway customer support has been notified about the posted complaint.

Nov 09, 2016

Updated by Sensei Eshwar [protected] Rs 2225
[protected] Rs 2500

the above two are the transcation id ( Hdfc bank ) . hathway says they have the record if 2500 but not the 2225 .
I even raised a complaint with hdfc customer care and they said they will look into these and will refund the amount . spoke to the lady and she said the money will be in my account in 1st week of november and i havent it yet ! i am sick of calling hathway to sort things out and so tired of hathway executive disconnecting my call ! its really waste of time and money ! so please look into these

Nov 11, 2016

Updated by Sensei Eshwar below are the email i sent to hathway but no reply from them !

Please look into this matter as i feel you are my only hope to resolve !

Please do punish them

Nov 12, 2016

Updated by Sensei Eshwar Eshwar - Name of the account holder
[protected] - account number

Nov 18, 2016

Updated by Sensei Eshwar I will not take back the complaint though the issue is sorted out !

no one called me to resolve the problem ! i had to make lot of call to resolve this issue . i was surprised when they called me on 16th of November but to remind of my last day ? really ? they call me after 3 month just to remind of my last of internet service. * face palm * . i explained each and every thing to executive but he promised me a fake call back from concerned department as every hathway execuive saying this from past 3 month !!!

Basically i got what i asked requested for ! but still will not take my complaint back because no one called about the double payment issue past 3 month, complaint raised via email on 18h of august and still no one replied for it ! so i am looking for compensation for this mental torture, wasting my time and money, their poor service and their attitude of doing work without no one calling me for the refund status