Hathway Cable & Datacom — fooling service | don't use hathway

Address:

Chennai, Tamil Nadu, 600125

Dear hathway,

Thanks for the fooling experience with you, the response & support at the day joining as a hathway's customer was amazing, you guys provided a lot of info about the service. I choose rs.999 plan (1000 gbpm/ 100mbps) + security deposit rs.400 + subscription charge 180 in total rs.1580 was my initial payment on november 2017. On the day of installation and before the conversation you mentioned boldly that the security deposit amount is fully refundable at the day of cancelation.

Three months back i moved out of the city because of my new job, so i planned to keep the same network provider "hathway" in my home, i have reached you and you said that "our service is not available in your area". So i planned to quit my subscription, i paid all my pending post month chargers and gave a cancelation request. I did and i got a call from the tech support saying "hi sir, please return your router and we will send you the security deposit amount rs.400 through check or direct money transfer". I said "ok, and i gave my current residence address on december 23rd.â 

On the day, one guy (Engineer) from hathway came and collected the internet router. He gave a receipt which mentioned that the router is collected from me on the same date. I have read everything on the bill and i did my signature on it. I again asked him about the security deposit, he said: "yes sir, you will get a call from our billing team, they will assist you."

I have been waiting for one week for the call from the billing team as said by the engineer. I have not received any message or call or mail regarding my cancelation request and about the refund. So tried calling them, one day i spoke with the support guy about my problem. Here the conversation:â 

â the support guy said "refund is not possible for you sir, because we do refund only the customers who used the hathway for three years" omg what is he sayingâ !!!â 

I replied, "you have not mentioned this on the day of installation and the day of cancelation after the box was collected, you saying that the refund is not possible, why??!!"â 

She said "yes sir, you have signed in the crf form when you joined as a customer, which is clearly mentioned the term about the refund"

I replied, "no way, i'm clear that i have signed only on the bill copy (Attached below) and why nobody mentioned this before??"â 

She said, " ok sir, sorry for the inconvenience, we can't help you on this so please send your query to [protected]@hathway.net, sure they will help you."

That's how it ends. I keep on mailing them but no response. I again tried customer support and they again saying the same #!!!. I'm sure i have not signed in that from, please prove me wrong by sending my signed copy of that crf form to [protected]@gmail.com

I'm sure you guys fools lot's of customers with the fake words, and you reveals your real face at the end. You must provide my security deposit amount or prove me wrong, show me the signed copy of that, i think you guys did my signature by your own on that form, if that is true i 'll take actions legally. Why you not mentioning the security deposit terms at the beginning or mid or at the end. Don't fool customers by the fake words.â 

I need a refund or send me a copy of the crf form. I never ever recommend your service. ("please don't use hathway" is going to be my status of all my social media - - attached bills, acknowledgments, audio's.).

Thank you
Saravanan s
Ac. No: [protected]