[Resolved]  Hathway Cable & Datacom — got email related to legal action. account no : [protected]

Address: Address : Hathway Cable & Datacom Limited, - 303 & 304, Mahavir Chambers, Liberty Tri- Circle, Himayathnagar, Hyderabad-500029, Hyderabad, Telangana

I got email related to legal action from hathway. I left hyderabad in march'18 and one of my friend was staying in the same room. Once hathway internet account expired i received call from hathway cce regarding account activation but i told them that i left hyderabad and to send representative to collect the modem but they were never interested in collecting device. Daily i used to receive 2-3 message regarding account activation and still receiving despite of requesting them for removal of my number from their database because i won't be using hathway broadband. Still i am receiving call related to account activation once or twice in a week. Now, from last one month they are sending email regarding legal action and asking for rs. 2500/- i am little worried and confused.

Hathway pre-legal team [protected]@hathway.com via mailmx1. Nxtreach.com

11:43 am (7 hours ago)

To me

Dear sir/madam,

This has reference to the customer registration form (Crf) signed by you and hathway cable & datacom ltd. (Company) for availing the broadband services from our network to your premises as per the terms and conditions mentioned in the crf.

Account no : [protected]

You are aware that the crf is a valid and binding contract and recognized by both parties to hold legal sanctity with all consequential mutual rights and obligations inter se.

In this respect, we draw your attention to the paragraph l – customer declaration which is reproduced as under:

“i also understand that the modem and router supplied by the company is owned by the company and i shall be liable to return it in good and working condition upon termination of network or as and when sought by the company.in case of failure to return the modem or router of if it is return in nonworking condition, i am liable to pay the applicable amount of modem/router to the company in lieu of such damaged/unreturned router/modem under my possession. ”

However, to our utmost concern we find that our records reflect that the following items / property are not returned by you despite discontinuation of your broadband services.

Modem / router /camera

By withholding the possession of the aforesaid assets of the company, you have exposed yourself to the legal provisions under the indian penal code, 1860, as amended, related to section 406 - criminal breach of trust, section 403 - misappropriation of property and other relevant provisions including section 420 read with criminal procedure code, 1973, as amended, entailing dire legal consequences including imprisonment.

You are therefore called upon to immediately handover the above listed items to our authorised representative under acknowledgement of receipt of the same.

Should you fail to comply with the aforesaid long pending formality within 15 days from date of receipt of this notice, we shall be constrained to explore legal remedies to safeguard our interest at your risk as to costs and consequences thereof.

For appointment click the link below


If you have already returned our modem / router or renewed your account, please accept our thanks and apologies for any inconvenience this may have caused.

Ph :[protected]

Email : [protected]@hathway.net

Address : hathway cable & datacom limited, - 303 & 304, mahavir chambers, liberty tri - circle, himayathnagar, hyderabad-500029

For hathway cable & datacom limited
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Oct 27, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2019
Hathway Customer Care's response
Dear pravesh07babu,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
 
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