Hathway Cable & Datacom — hathway cable mumbai

Address:

400066

1. Smart Card Number/ Account number :[protected]Hathway cable card is attached for your reference)

2. Installation address : Siddharth Duge (Contact No. [protected]) (1002, Horizon Green, Raheja Estate, Kulupwadi Road, Borivli East, Mumbai 400066)

Following are the details of payment made for Hathway Cable

Cheque issued in favor of : Umesh Anand Dhulap (Contact No. : [protected])
Cheque No. 590186 dated 19/12/2018
Bank and Branch : State Bank of India (Dattapada, Borivli East, Mumbai 400 066)
Cheque Amount : Rs. 8, 530/-
Payment break-up:
HD Set Top box : Rs. 4, 500/-
Installation charges : Rs. 400/-
Cable charges per month : Rs. 330/- per month for 11 months
(One month extra)

As per above-mentioned payment of Rs. 8, 530/-, I should be provided uninterrupted HD Cable from 19/12/2018 to 19/12/2019.

Now Hathway Cable has breached this agreement.

I would like to highlight following wrong doings of Hathway Cable:

Wrong-doing-1:
No receipt is issued for Rs. 8, 530/- in my name. No document provided confirming HD cable subscription from 19/12/2018 to 19/12/2019. I am left to the mercy of cable operator which is highly unjustified. I have begged number of times to Umesh Anand Dhulap (Contact No. : [protected]) for receipt but it has not been issued to me.

Wrong-doing-2:
Every month end HD channels are stopped and I have to call cable operator Umesh Anand Dhulap (Contact No. : [protected]) to beg him to start HD channels.

Wrong-doing-3:
When I call Sai Cable and Hathway Cable helpline, they refuse to help me and ask me to call cable operator Umesh Anand Dhulap (Contact No. : [protected]). Leaving customer to the mercy of cable operator is unjustified.

Wrong-doing-4:
My cable subscription and HD subscription has been stopped as I refused to sign channel selection form as required by TRAI immediately.
Please note that TRAI has given time upto 31.03.2019 for customers to select channels and submit form. Still cable operator Umesh Anand Dhulap (Contact No. : [protected]) is refusing to call Hathway distributor and start cable subscription and HD subscription.

Currently the situation is that I have paid Rs. 8, 530/- till 19/12/2019 and I can not see HD cable TV which is criminal cheating on the part of Hathway cable, your distributor and your cable operator.

Please note that if I select channels as requested by TRAI, my monthly cost will cross Rs. 330/-, which is against the principles on the basis of which TRAI had started this whole process.

Wrong-doing-4:
When I requested cable operator Umesh Anand Dhulap (Contact No. : [protected]) to stop cable subscription immediately, I was been told that Rs. 2, 200/- will be deducted along with monthly charges of Rs. 775/- per months (2 months charges Rs. 1, 550/-). Total deduction will be Rs. 3, 750/- which comes to Rs. 1, 875/- per month.

Which means if cancel my cable connection today, Rs. 1, 875/- per month will be charged to me for the THIRD CLASS SUBSCRIPTION of Hathway. This is clear cheating by Hathway.

Request and Begging:

No I have no option but to beg Hathway through you to start my HD cable subscription immediately, allow me time till March 2019 to decide channels as per TRAI guidelines.

Siddharth Duge
Contact No. [protected]
[protected]