[Resolved] Hathway Cable & Datacom — recharge issue | |||
Hi team. I was using hathaway broadband since 2017 buy now they are creating problem. Below are the issue which i faced. 1- i had issue with speed. So call customer service and they sent engineer after 5 days of escalation. 2- in 1 feb 2019 i recharge my wifi as per my renewal date. And it was for 30 f Days. But they gave 28 days only. So i card customer care asked for increase my date. They asked 72 hours to resolve but after that when i call back and talked with supervisor i got my 2 days back. For this issue they frustrated me. 3- after second issue when i recharge my wife via google pay app on 9 feb 2019. They told again 72 hours to fixed this but when i have given pressure they 24 hours but again same thing no solution. Again after 24 hrs i called they asked me 24 hrs more i have given that also but no use. Same thing again they asked first half of the next day. Which was 12 feb 2019 with willingness. So. I have given that also but no solution came up. I have told them that the case already escalated with higher level manager still they did not bother that. Now they are asking me for make a payment again but i refused that and asked the reason they told money is not reflecting. So i told them i have spoken with google pay app customer care agent and i got information that payments has been done that day only {9 feb). Still they are not ready to listen. And asking why u make payment via google pay. So. I told them that i paid twice via google pay but nothing happens. I spoke will all supervisor and escalation managers. Which name as below_ Maaz. Rahil. Asif they are supervisor Sudarshan. Escalation manager Please do need full with me. And punish all the culprit. As they are black spot on company. Name - bhaskar misra Phone no - [protected] Account id - [protected] Company name - hathway broadband With regards Bhaskar misra Was this information helpful? | |||
Apr 14, 2019 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Mar 14, 2019 Hathway Customer Care's response Dear Bhmisra, We have forwarded your concern to our team, an executive will get in touch with you. Regards, Hathway Broadband | |||
2 Comments | |||
Comments
I am not getting my cable subscribed packages.tried calling on customer care number and cable guy no use .Do the needful as early as possible
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