[Resolved] Hathway Cable & Datacom — hathway sending legal notice for properly closed prepaid broadband connection | |||
Hathway sending legal notice for properly closed prepaid broadband connection: Hi, I used hathway internet 3 years back which is a prepaid connection. I requested to disconnect the service while i was shifting my house in aug 2016. However no response from hathway. So i requested to close the connection and they said ok. However i keep on receiving bills every month over email with a different account number on my name. I raised a support case over email to pune nodal and there was no reponse from them. Finally i got a message as below today: Legal notice has been sent to user xxxxxxxxx for hathway broadband a/c no.[protected] plz pay immediately rs.10000.0 to avoid further legal action. For any query cont legal team [protected], [protected] Why should i pay the amount if i had not used the service at all. I complained to stop commection and it was the failure of hathway support to stop connection irrespective of multiple reminders to stop connection and hathway send the legal notice to me now?. I had proofs of all emails in my mail box which i had requested to stop the connection. I am not ready to pay amount as i had not used the service. Moreover my connection was prepaid. Was this information helpful? | |||
Sep 14, 2018 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Aug 13, 2018 Hathway Customer Care's response Dear amoldeshmukh2006, We have forwarded your concern to our team, an executive will get in touch with you. Regards, Hathway Broadband | |||
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