[Resolved]  Hathway Cable & Datacom — incorrect billing and not disconnect

Address:

Hyderabad, Andhra Pradesh, 500062

I used hathway internet 2 years back which is a prepaid connection. I requested to disconnect the service in jun 2016 as there severe network issues and no service was provided for almost a month. I reached out to customer care and asked to terminate the account, in response they have directed me to drop an email for termination and account will be closed. Hence i followed there instructions. However there was no response from hathway and i assumed that account was terminated. Hence after i didnt use hathway services. Hathway team didn't reach for next two years. However after two years, i received a message as below:

"dear customer, process about case to be file in lokadalat court due to default of rs.4920 in your hathway account [protected]. Call [protected]"

Hence after i am getting threatening calls for payment which is harassing me mentally.

First of all my account no was 1351230 which is not the account they mentioned. Moreover my connection was prepaid (Which i have paid money in advance). Please look into the issue and resolve it