[Resolved] Hathway Cable & Datacom — incorrect billing applied - no resolution/response from billing team

James Albert

from Delhi, Delhi

Address:

560037

Hi team,

There is an incorrect billing amount of rupees 1577 reflecting on my hathway broadband account # [protected]

I have informed the hathway team about it through multiple calls and emails but still there is no proper resolution, and they are not even giving the reason behind that amount of 1577, despite am paying my monthly bills without fail they have applied that incorrect billing

All i got the response was to manually edit and enter my monthly billing every month, this is not the way to provide the resolution. I need that amount of 1577 to be removed. Please refer the attached jpg copy for the email chain history where there is no reply at all

Thank you
James albert
[protected]
[protected]@gmail.com

+4 photos

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Nov 22, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Hathway Customer Care's response Dear James Albert,

Appreciate you reaching out to us, we understand how inconvenient this could be. We have forwarded your concern to our team and an executive will get in touch with you shortly.

Thank you