[Resolved]  Hathway Cable & Datacom — neither service nor refund - hathway

I opted for hathway broadband and internet 50 mbps plan and on may 06, 2020 paid rs 3533 through link shared by the hathway sales person as advance rental for 6 month term. The sales person told, it will take 48 hrs for cabling and installation. On may 08 i received message with link for google doc to give consent to wait for another 7days or select refund so i opted for refund and provided all details regarding back account due to urgency to work from home considering current pandemic situation. Next day hathway done cabling and provided modem. The technician told that'd another technician will come for configuration. Same day i received call.
From customer care and shared password so i tried to connect with same password but it failed to connect. So i again called customer care and complaint was logged so next day, technician came and checked but could not got success and told that he will check with head office for back end team support and will come back after half an hour. After that he didn't turn up so again i reached to customer care (Difficult task to connect) and again logged service request and assured to get support within 24 hours and both service ticket closed without addressing problem (It was new thing). After that day onwards daily i am dialing to customer care which require a lot s of efforts and every time provide information for verification purpose and describe problem. As usual customer care executive log complaint and close it next day without taking feedback or customer consent. I even sent couple of email communication to [protected]@hatway.net and nodal office marking copy to ceo but didn't get any reply. With such bad experience i wish to get refund as hathway failed to provide service.