Hathway Cable & Datacom — new connection , payment & installation issue

Hami4ru

from Coimbatore, Tamil Nadu

Address:

Hyderabad, Telangana

Hi Guys,

I have raised a request for New Hathway Connection and after sometime the new connection request was raised on 28th September 2018. I submitted the documents in Online & on behalf of the hathway representatives request I paid the sum of Amount of Rs 3180.00/- towards the 50Mbps Package with 6 months validity on the same day i.e., on 28th Sept 2018 at 3.30 pm.
After the payment the reference number was generated from the Hathway, but in reality the Installation-team of Hathway denied to do the Installation saying that the payment is not reflected into their account. When I checked with the HDFC Bank they told that the Transaction was completed successfully without any fail.

How one can deny to do the Installation even after the successfull payment was made, if the payment is not successful the TransactionID won't be get Generated from hathway right.?

I didnt even expect this kind of facility from "Hathway". This issue makes me to regret myself in choosing the best broadband network provider. My previous broadband provider might have provided me a best service if I hold with them. I came back to Hathway only with the hope that they might be providing a good service. I am totally regret for my fault in choosing hathway.

Even after calling up customer support team and following up the status with installation team, no boday has provided me proper answer and in my shock they are even not picking the calls. So this is the way that customer service work.

After raising the tickets and complaints noone came back to me for the current status of the issue. The scenario was different when I first contacted Hathway to check the offers, they called me "N"- number of times for to get the confirmation of connection, once I paid the Amount and submitted the documents they are un-reachable to me over a call and mails. It has been arround 6-days since I made a payment after the connection request, still the installation is not done yet. This is such a bad Experience from Hathway.

I raised the requests in customer Support call center several times once they took my complaint after that they are not even picking my calls.

I sent a mail to "hyd.[protected]@hathway.net" and "hyd.[protected]@hathway.net" but there is a no use at all.

If they provide this kind of service how one can refer this connection to others and dumb those guys.

The following given below are my Hathway Account Details:

Account No : [protected].
Payment Amount : 3180.00
Txn ID :[protected]

Thanks,
Hameed

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Hathway customer support has been notified about the posted complaint.

Oct 09, 2018

Updated by Hami4ru It has been arround 12-days since I made a payment of about Rs 3180/- towards the new connection request in the name of Hathway, still there is no progress in this status. The Customer Care of Hathway is doing Time-Pass by simply saying it will get resolved but there is no call from their end about the Status of this New Connection.

I'm totally wondering how they can behave that much rude with us even after the HDFC Bank saying that the payment was successfull without any Fail. I request all the peoples who wanted to go with Hathway please do check with the service of them before taking up their connection. It has been worst experience that am facing with these guys.

Here am attaching the screen-shots of the Customer requests that I raised, actually I raised arround 10 to 20 Complaints out of that they have noted only 2-Complaints and they are not even replying back to my mails.

This is one of the worst Experience with them, I lost my Energy, Personal Life and Professionally I am unable to Support my day to day office activities from Home due to lack of Internet Connectivity. I am wondering even the excalsion department also not able to file a complaint regarding this. Every time if you wanna going to check the progress of your ticket as a Customer we need to call the Hathway Customer Care and check the status. They wont even take a initiation on this simple status check.

Thanks,
Hameed