Hathway Cable & Datacom — No internet of prepaid service, although paid money and sent reminders

Address:	Bangalore, Karnataka, 560084
Website:	www/hathway.com

I have had hathway disconnect my connections atleast 5-6 times or more and lose internet for atleast 2 days every month - in spite of doing payment before the month ends.

They charge me for 30 days, but end up duping me of full connectivitiy almost always. But this time - thats july 2016 endi have lost all patience and have to tell about my frustration.

The 'new' systems dont show the money i paid.

I have sent them data (Citibank confirmation) and also hathway transaction id - (R[protected] via complaint numbers 02082016w02658 (2aug), 02082016w42176 (4aug) and screenshot proofs via email (Email ticket no. 27078, email ticket no. 26977 and email ticket no. 26664) but they close my tickets without resolving them.

I have also sent an email now asking for refund and deactivation, as i cannot bear speaking to those incompetent cust-service representatives, who don't know even how to talk - forget resolving issues!

I also sent my citibank screenshot of the payment made - over the transaction id - which in most cases suffices.

Past 10 days i dont have internet (This time alone), but they charge me prepaid for 30days - this is plain cheating!!

I have now requested them to disconnect as i am losing valuable time that i could have worked at home - due to which i have to spend longer times at offices - of course for my office work. I need them to atleast refund my paid money and also the initial payment that i did while subscribing (Router).

There has been no responses at all for past 5 days now.

P. S: i have spoken to anna, nethra on custcare who have done nothing until yet - and above all there was a service rep, guruprasad (On 3rd aug 2016) who spoke so bad that, that is when i felt i am dealing with incompetent people.

Today - the 9th august we spoke to anandraj, who, just like the others, promised to resolve the issue and im waiting for resolution - which will be a refund of any amount that got lapsed this time which is for 10 days even after i paid

(Im not counting the previous umpteen times hathway has cancelled my connection for atleast 2 days every month due to faulty system update of my payment details)


Yours truly -

Tarence (Consumer no. [protected]- old 1013603)