Hathway Cable & Datacom — no refund

Website:

www.hathway.com

Hi - i filled in my details on hathway website to call me for broadband internet somewhere in the month of march - 2020. I received a call from hathway sales representative muthukumar that i have internet service available in my area on 19-april-2020.

I have informed him that my house is located interior to the street and also informed him that airtel broadband was unable to provide me internet due to the same.

He promised that hathway will surely provide connection and also connected me with his tl daniel to convince me for internet plan.

It was pre-booking of 6 months for the price rs:6057 which i paid on the next day morning which is on april 21st. I received hathway technician on the same day afternoon but what he informed me was shocking. There was no internet box in my street and he confirmed that connection is not possible. He also informed me that he informed this to daniel and his team but they are still doing sales call to area where there is no internet connection box available. They also booked for another customer from my street whom the technician denied to offer internet before.

Not the least, technician told me that daniel and team are pitching internet connection to the area where there are no connection inorder to complete the sales quota!

I called muthukumar and informed him on that internet box is not available but i didn't say about what technician told me. He connected me with daniel and he told he will check with the concession team.

Next day i called and followed up, muthukumar told he will talk to concession team and he haven't called me back ever since.

On 23rd i have been making around 10 calls to muthukumar and he haven't picked my call up. I pinged him on whatsapp till now to refund amount, which he saw but never responds to my call.

Hathway, although i heard your service is good, your sales person behaviour and customer experience is pathetic. I will further check on ways to escalate this.

I would have atleast won't raise a complaint if he would have called me back and told me to wait for sometime longer or gave me a lame excuse at least!

But for now, please refund my money.