Hathway Cable & Datacom — Payment made but not reflecting in account

Address:	Bangalore, Karnataka, 560068
Website:	hathway.com

HI
My Hathway account number is 1572599
I had made payment to Hathway internet on 1st December with my credit card. The payment is not reflecting in my account. Internet services were disconnected and subsequently i had to make one more payment. I want refund of the first payment of amount Rs 3678.86
Hathway complaint ticket number 18011024
Transaction number is 7476651633647472042412

Regards
Shiladitya Dasgupt
Hathway Account number 1572599
email: [protected]@gmail.com