[Resolved]  Hathway Cable & Datacom — payment not refunded and polite response from service team

Address:

Chennai

I took connection in january & paid 1343 rs for installation & service. Hathway salesman called and said he made payment to my account for 1000rs & said that this 1000rs will add into my account on february.

Salesman asked me to pay 1000rs immediately to his gpay account and after i conforming 1000rs added to my account in customercare, i transferred 1000rs to salesman account in gpay.

But when calling in february, customercare said it refunded to account on january 14 (Salesman account), but sales man said he didnt receive the refund and it is yes bank account which is closed. Now from billing team (Mr. Gautham) said your money cant be returned because sales man account was closed and he was not in chennai.

And also mr. Gautham shouted me if you need money you go and ask in headoffice and also spoke very badly, now i cant able to get my money back.

Hathway should not get money from customer for any reason, refund only should happend if customer requested but without customer request how it refunded on january 14.