Hathway Cable & Datacom — poor service, false commitment and non activation of new hathway modem

Address:	New Delhi, Delhi, 110051
Website:	www.hathway.com

I am a hathway broadband consumer and my account number is [protected]. I became hathway consumer due to a false commitment made by representative of m/s narang communication who assured me a fibre to home connection in three weeks, better customer support and low tariff as compared to my earlier isp m/s excitel.
My worries started from the moment i switched over. My excitel connection was stopped and new connection not activated for almost two-three days by m/s narang communication. Fibre cable not installed for as long as four months. Every month i am getting reminder for recharge of my connection 10 days in advance and there is not even a single month that my connection worked for thirty days.
On saturday 19th may, 2018 after the intervention of mr d p singh (Hathway official m [protected]) a new modem and fibre cable was installed and assured that new connection will be activated in two hour. It did not happened then we started calling the technician on his mobile [protected] but he never bothered to pick our call even for once.
My complaint nos 20052018w344312, 21052018w358334, 21052018c11466, 21052018m361147, 22052018c11853 and last 22052018m374528 have not been resolved as yet inspite of the fact that i have received an sms that my problem has been resolved.
The csr at customer care (At 19:30 hrs) informed me that the server is down at it will take 4 hours to restore and my account can only be activated after that.
The phone numbers of the nodal officer ms rupali is also off
I myself is a senior government official in a utility i can very well understand the customer service. May be i will switch over to another service provider but i can assure you with this kind of attitude and service cannot be appreciated at all. For the last four days i have not been able to use my connection as such i would like to get full refund of my monthly charges which i have recharged well in advance.
May i request your good-self to kindly look into my problem and get it resolved because writing this mail means that i have approached the last post and after that there is no other way to expect any resolution of my problem but i have to explore other ways.
C m sharma