[Resolved]  Hathway Cable & Datacom — regarding payments related escalation

Address:	Ranga Reddy, Andhra Pradesh, 500084
Website:	Hathway broadband

Dear team,

Hello this is charan from hyderabad regarding payment details of my account number i am facing a problem in bill payment we took the new connection on 8 november, 2017. As one of your executive named - nagappa came to my house and collext all the documents as he informed me that now i need to pay rs. 1415/- for that particular month including new connection and fixing charges he assured that from next month onwards i neex to pay 500 means from december. Now after i downloaded hathway app and when i checked my account i have seen that i nees to pay rs. 824. 64/- which is not at all fair. I have call to your customer care one of your employee informed me to write a mail to customer care and i wrote as i got a return email from roshini after 3days saying that we will get back to you with in 2working days and now it is 10days no mail from you people and not even a single call.

On 9th of december i have call to shiney she understand my problem and she said ill transfer to my supervisor and she kept me on long hold for 15mins after that she informed me that there is no supervisor available which is not a satisfied answer but she informed me that we ill activate that plan within 24 hours u can pay the ammount of 500 once you get the message from us its been 24 hours no call from you people and she gave me a service request number as well.

Again on today 10 december 2017 again call to your customer care i talk to pramod he again i explained everything he said ill arrange a call back within an hour its been 4hours again no call. Fine still i have tried to one more time to customer care rehman spoke to me and i informed everything he kept me on hold for 15mins he disconnected the call which is not at all fair. I am requesting you to take this as a serious action as a customer service officer they need to help us instead they are giving a stupid confirmations without knowing anything kindly check the call recordings and take action against them and solve my problem as soon as possible if not ill write a written letter to higher officers which will lead to be a big escalation. I hope you people will understand this and solve my problem as soon as possible thank you.

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