[Resolved] Hathway Cable & Datacom — renewal payment made, account not yet activated.

Dev Chawla

from Bengaluru, Karnataka

Website:

www.hathway.com/Broadband

I have made an online payment using hathway app on 17th jan, 2019 at 00:39 hrs for an amount of rs.699 towards renewal of hathway account [protected].

Amount has been debited from my bank account but not yet credited to hathway account. I have confirmed with bank about the transaction being successful and no marking was done on the transaction.

Hathway customer care is of no help. Can someone from hathway team look into this and provide a solution.

Upi reference #[protected] payment via citibank upi.

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Feb 23, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Hathway Customer Care's response Dear Dev Chawla,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband