Hathway Cable & Datacom — request for cancellation and refund (delay in activation and installation)

Hello team,

The main concern is about not responding the call & messages and no updated from any one no reply from the concern department.

(I[censored]nable to provide the service there is no right to collect the payment from the customer)

As i was in need of internet services for my office work, i went to hathway website for inquiry on 21st april 2020 and i filled up the forum with required details. After sometime i got the call from hathway sales team and she was asking for some basic details like where do you reside (Area and pin code) and she said that i will get the call from the team allocated in our area.

On the same day after 2 hrs i got the call from mr. Vikas kude from hathway – he said he need below required documents – id proof, address and email id and also said that once i send the documents i will get the link and then i need to make the payment and the service will be activated within 2 days. And then i have shared the required documents on the same day and made the payment of inr 4365.00 on 22nd april 2020 at 09:27 am early in the morning for 6 months plan and mean while before sending the documents and making the payment he called me thrice for documents and twice for payment.

After making the payment he stopped receiving call and replying messages i have tried calling him and kept sending mesaage a lot for activation and installation but the call went not responding and no reply to messages. Then on next day i had a word with customer care executive he said i will get the call from the concern person and till the time i have not received the single call from anyone and also few executives disconnected my calls saying that they cannot do anything (Sorry and call hangup). And i have also tried with nodal and appellate but received automated reply on my email. So please let me know how to proceed.

Now the concern is that i do not want hathway services to be activated and installed. And request you to refund the amount paid 4365.00 on 22 april. Please refund the amount as soon as possible in this pandemic situation or else i need to take the strict decisions.

Before processing need the call back from the concern senior person who is going to take care of this. Also need the reply back with the complain no and required time to resolve this case.

Please check the below attachment for evidence or proof. (Chat and payment details)

Account details -

Hathway account no -[protected]

Mobile no +[protected]

Email – [protected]@gmail.com