Hathway Cable & Datacom — urgent!!! action required!!! last reminder : please initiate refund of amount - 22266 rs. on priority basis. [protected]

Address:	New Delhi, Delhi, 110092
Website:	www.hathway.com

Below are the transaction details for your reference -

Account number : [protected]
Name : sudeep raja
Transaction id : ctx[protected]
Amount : 24740.00
Txn date :[protected]:58:02)
Email id : [protected]@rediffmail.com

We are following up since 22nd march and did not get positive response from your side
You have send us the email on 3rd april (12 days ago) and mentioned that refund will be credited within 15 working days,

Today, i called your customer care number and they said that no refund initiated against my request,
Again we received one request mentioned like "cc billing has been generated with a service id 15042018w804002" again the same answer refund will be credited within 15th working days

And the same thing was happened on earlier on 2nd april there is one more request generated from your customer care end request number is[protected]w605180

Please confirm is hathway customer care only generated the request number for customer satisfaction no one was able to resolve the issue. And
And let us know if my refund has already been initiated then why you guys providing different request number number again and again
I think you were closed the ticket (Request) without any resolution,
Can please let us know is customer care executive was not aware when billing process team has initiate refund

Please refund my amount immediately.