[Resolved]  Hathway Cable & Datacom — worst response-wrong commitment from hathway broadband internet

Website:

hathway.net

Please find the below mail transaction conversation made with hathway broadband for new lease line activation.

Till now connection is not activated and no response from hathway team after collecting the amount...

From: shwetha [mailto:[protected]@hathway.net]
Sent: 01 august 2017 16:35
To: 'arpudham. [protected]@intelenetglobal.com'
Cc: 'nitin. [protected]@hathway.net'; 'prashanth. [protected]@hcspl.net'; 'rajesh. [protected]@hcspl.net'
Subject: proposal from hathway for intelent global services

Dear sir,

Warm greetings!!!

Further to your discussion with mr. Prashanth please find the commercials for dedicated internet leased line for 8mbps.

Request you to go through the attached commercials and advise the way forward.

Based on your mail confirmation we will share you the required documents to process.

Please feel free to call/mail us for further clarifications.

Thanks and regards,
Prashanth. R
Corporate sales
Hathway cable & datacom limited.
No 137/138, hathway house,
Infantry road bangalore 560001
Mobile: +91 – [protected]
Email: prashanth. [protected]@hcspl.net

Description: cid:image001. [protected]@01d17c71.63158b40

Arpudham raj
1 aug

To satish, shwetha, rajesh. Kathayat, nitin. P, prashanth. R, arpudham
Hi.

The cost is high..

We also have requirements for all south locations, if we are getting best price from hathway we can take it forward...

Below are the immediate requirment.

Bangalore-shivajinagar, residency road, ulsoor and few more sites.

Regards.
Raaj

Nitin parek
1 aug

To me, shwetha, rajesh. Kathayat, prashanth. R, arpudham, satish
Hi,

Pls provide your contact details.

Rgds,

Nitin [protected]@reek.
[protected]

From: arpudham raj [mailto:[protected]@gmail.com]
Sent: wednesday, august 2, 2017 10:58 am
To: shwetha
Cc: rajesh. [protected]@hcspl.net; nitin. [protected]@hathway.net; prashanth. [protected]@hcspl.net; arpudham raj s; satish kumar vs
Subject: re: proposal from hathway for intelent global services

Prashanth. [protected]@hcspl.net
1 aug

To shreyas. M, me, satish, arpudham, nitin. P, rajesh. Kathayat, shwetha
Dear sir,
As per the discussion with our product team, final and non-negotiable commercials for 8mbps is 1, 90, 000+gst
And one time installation cost is 10, 000+gst per location.
Awaiting for your valued response,
Please feel free to call or mail.

Thanks and regards,
Prashanth r

Quoting arpudham raj :

Hi.

The cost is high..

We also have requirements for all south locations, if we are getting best
Price from hathway we can take it forward...

Below are the immediate requirment.

Bangalore-shivajinagar, residency road, ulsoor and few more sites.

Regards.
Raaj

On 2 aug 2017 10:46, "shwetha" wrote:

Looping +

*from:* shwetha [mailto:[protected]@hathway.net]
*sent:* 01 august 2017 16:35
*to:* 'arpudham. [protected]@intelenetglobal.com'
*cc:* 'nitin. [protected]@hathway.net'; 'prashanth. [protected]@hcspl.net'; '
Rajesh. [protected]@hcspl.net'
*subject:* proposal from hathway for intelent global services

Dear sir,

Warm greetings!!!

Further to your discussion with mr. Prashanth please find the commercials
For dedicated internet leased line for 8mbps.

Request you to go through the attached commercials and advise the way
Forward.

Based on your mail confirmation we will share you the required documents
To process.

Please feel free to call/mail us for further clarifications.

*thanks and regards, *
*prashanth. R*
*corporate sales*

*hathway cable & datacom limited. No 137/138, hathway house, infantry road
Bangalore 560001*
*mobile: +91 – [protected]*
*email: *prashanth. [protected]@hcspl.net *

[image: description: cid:image001. [protected]@01d17c71.63158b40]

Prashanth. [protected]@hcspl.net
1 aug

To me, shreyas. M, satish, arpudham, nitin. P, rajesh. Kathayat, shwetha

Satishkumar. Vs
28 aug

To prashanth. R, me, shreyas. M, arpudham, nitin. P, rajesh. Kathayat, shwetha
Prashanth,

What is the delay here, please let me if you want to take it forward or we move to a different service provider.

Rgds/sathish
Disclaimer: this e-mail and any attachments are for the intended addressee (S) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind intelenet global services in any contract or obligation.

Arpudham raj
8 sep (4 days ago)

To kar. Appellate, satish
Hi.

Pathetic response and false commitment given to us on the lines activation..

It's been more than a month. While getting out new connection of lease line.
If they are ill-equipped to provide connection in particular area they must inform the customers before hand.
All the documents are collected and no connection has been done or refund has been processed
Spite paying advance.
1. Technician or sales executive are arrogant and not satisfying customers queries
2, at the time meeting executive
We have enquired several times is it possible to activate for our location office and you have given assurance that no problem with the location and we got positive response on feasibility check, now what happen.
3. Our first visit was july month end and now its sep
4. Sales executive name prashanth collected all the documents 15days back and never turned up on an update of activation. He never returned to our office or responding to our calls.

Need an strict action on this...

We will lodge a complaint on all the staff's whom we have communicated for new lease lines..

Regards.
Raaj

Satish
05:41 (14 hours ago)

To me, kar. Appellate
Hathway team,

Documents are been submitted a month before, someone from your sales team is calling me today and mentioning he has forgotten to share and will handover when he is free. Is this the way you guys deal with a customer. Firstly you do a feasible check and confirm that line would be up and last minute you say it’s not feasible. If you have any policy which is followed to ensure connectivity for the customer for resolution please put in place

When i mentioned i will ask my legal team to get in touch if the documents is not submitted and also think there is a misuse of the documents, your spoc prakash mention do what ever you want and he will wait for it.

Please let me know the actions you will take on your employee. We has a company have decided to go legally if i don’t get a response by tomorrow day end. Also i need a apology letter from you spoc with our documents.


@ raj, please initiate with legal


Rgds/sathish

From: arpudham raj [mailto:[protected]@gmail.com]
Sent: saturday, september 09, 2017 11:41 am
To: kar. [protected]@hathway.net
Cc: satish kumar vs
Subject: fwd: re: proposal from hathway for intelent global services

Arpudham raj
05:59 (14 hours ago)

To satish, kar. Appellate
Hathway team,

Mentioning names of your sales team spoc prashanth (Mob-[protected]/[protected])

Thanks & regards

Arpudham raaj s
Human resources/administration

Intelenet global services
Gold tower.
#201, 2nd floor, residency road, bangalore – 560025
M + 91 [protected]/[protected]

Arpudham. [protected]@intelenetglobal.com
www.intelenetglobal.com

I want my connection to be activated.

Need a strict action taken on hathway team sales person prashanth.

This person also collected soft copy and hard copy documents of our company and there is a possibility of misusing it, we have asked the person about the company documents but he is denaying on this and instead he also he is very rude and behaving in unprofessional manner.

Request to take the necessary action and also update on the connection status, we have been doing a follow up for past a month..

The whole hathway team has involved in this and proper action to be taken on the concern person involved in this.

I hope this will be taken in high piriority and resolved asap..

Regards,
Raaj/[protected]