Hathway — Connection and your sales person issue.

Hi, my account number is [protected]. Today itself my internet got installed, however, your salesperson Pramod in Indirapuram, Ghaziabad has made false claims of speed and installation date. I have been in a great hassle for the whole 2 days and got false promises of 50 MBPS speed and I contacted your CUSTOMER service for cancellation and wanted a refund and she assured for a refund but then manipulated me for keeping the connection which I did not want. Then, the cable guy came and they were very rude and simply said we are here for cabling and I told not to do but they said that CALL TO the salesperson only. They were simply ready to make a scene at my home, then internet was installed after 1 day of promise date, but from morning onwards my internet is not getting full speed and we can barely download anything at the promised speed. I am getting high ping and the worst part is wifi router, a very third class router is installed, not even possible to play games. Before your internet, I had Excitel with same speed of 50 MBPS but did not face any issue with speed at all. Simply I am really frustrated over your false claims and I have all the recordings of that person, I simply do not want this internet at my home and want my full refund. I complained within 8 hours after installation and made numerous calls to CUSTOMER but nobody seems to care about it. I have paid for the whole 6 months and believe me I will go to court if I am not get refunded. I changed my internet because of my Work From Home but this internet caused me a lot of problems on the very first day and faced a lot of distortions. I can get be dismissed from my company over any mistake because of this ### internet. Just simply cancel my subscription and provide me full refund. I do not want to go to court but believe me if there will be any need then I won't hesitate to go to consumer court.