Hathway — False commitment of free days of service on purchase of new plan

Address:	Mumbai City, Maharashtra, 400080
Website:	www.hathway.com/Broadband/HomeBroadband

My hathway broad account number is 1335659. There are 2 complaints that i have:

1. The internet speed was always less than promised and there were issue of frequent disconnection- i had put in multiple complaints but every time it was closed without my consent with no resolution. I have attached the screen-shots taken at various times when the system quota was not fully used and i was supposed to get the promised speed of 50 mbps. In the last complaint i had a site visit done where they agreed that the speed is low and said we will have service engineers come in and rectify the problem- but again as usual this never happened and the complaint was automatically closed without my consent

2. I had been promised free 1 week connection when i upgrade my plan (I had taken an email confirmation ) which is attached. Now despite repeated reminders and emails this commitment has not been honored and my connection has been disconnected.

Please see the email correspondence below:

Gmail aman sethi
Re: 1335659
Aman sethi mon, mar 14, 2016 at 10:09 pm
To: billingdesk
How many more days will it take to revert ? Everytime i get the reply "your email is forwarded to the concerned team". As per the sms alerts i am getting, if the connection gets disconnected on 18th march i will pursue legal action and file a petition in the consumer court.

On tue, mar 8, 2016 at 5:52 pm, billingdesk wrote:
Dear sir/madam,

Sorry for inconvenience caused.

Thanks for availing hathway internet services. It’s our pleasure to serve you the best of our services.

With regard to your request, we would like to inform you that, your email has been forwarded to concern team.


Regards,

Hathway billingdesk(1)


From: aman sethi [mailto:amanjeet.[protected]@gmail.com]
Sent: monday, march 07, 2016 6:25 pm
To: [protected]@hathway.Net; [protected]@hathway.com
Subject: fwd:


Hi,

Awaiting your conformation on the below request. Please confirm asap.

Regards,
Amanjeet
+91-[protected]

[protected] forwarded message[protected]
From: aman sethi
Date: fri, mar 4, 2016 at 1:43 pm
Subject: fwd:
To: [protected]@hathway.Net


Hi,

My account no is : 1335659. I was promised a free extension of 7 days rental while purchasing the new plan as the per the email confirmation (From aabhijeet from hathway) in the trail email. Please take into account and update the expiry date for the current billing cycle and confirm at the earliest.

Regards,
Aamanjeet
+91-[protected]


[protected] forwarded message[protected]
From: aman sethi
Date: fri, mar 4, 2016 at 1:35 pm
Subject: re:
To: abhijeet bare


Still awaiting your confirmation. Please confirm asap.


Regards,
Amanjeet
+91-[protected]


On wed, mar 2, 2016 at 1:33 am, aman sethi wrote:

Hi abhijeet,

I have not received the 7 days free rental as promised and have started receiving reminders for account renewal on 18th march. Please get the 7 days free rental added as confirmed earlier over our call and the below email and confirm on priority.

Regards,
Amanjeet
+91-[protected]


On thu, dec 17, 2015 at 8:35 pm, abhijeet bare wrote:

You will get


From: aman sethi [mailto:amanjeet.[protected]@gmail.com]
Sent: thursday, december 17, 2015 8:24 pm
To: abhijeet bare
Subject: re:


Thanks. What about the 7 days free service as per the sms i received ?


On thu, dec 17, 2015 at 8:16 pm, abhijeet bare wrote:

Dear sir,


Find the attach file


Regards,

Abhijeet