Hathway — faulty modem leading to damage of things worth 50000 rs

[email protected]

from Noida, Uttar Pradesh

Address:

Hyderabad, Andhra Pradesh, 500040

There has been repeated problem with hathwa modem. Within 4 months 3 times the the modem got burnt, which lead to damage of my desktop twice which is of total damge of worth 50000 rs, when complained they say they have nothing to do with the damage of desktop, while other service providers like beam, airtel and all working fine and the users of hathway are only facing this issue.

At all the instance niether the modem nor the desktop was on, but still due to poor quality of cables and modem used are leading to such issues.

Account no: [protected]

Modem damage dates:
1.) 11th may 2017
2.) 24th june 2017 (Service id 24062017w646045 and c6858)
3.) 14th spetember 2017 (Service id 14092017w791953)

I want compensation for my persoanl damage. Kindly please do the needful as tommorrow there may be some life at risk because of such issues.

+1 photos

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Hathway customer support has been notified about the posted complaint.

Sep 26, 2017

Updated by [email protected] I have all the images of my burnt PC and a technician report stating that the reason for PC burnt is due to cheap quality wire and modem, which is transferring high current back. In case if it is a electricity board issue many other appliances should also be burnt, but that never happens because the problem is with hathway, On asking them and after several mails the only reply they give is they have nothing to do with the issue and it is electricity board issue.Looking forward for a resolution and compensation.

Hoping Consumer forum to help me, Else the only way i have is Social network for justice.