Hathway / Gujarat Telelink [GTPL] — broadband did not work since 7 days

Address:

Vadodara, Gujarat, 390002

I have been launching complaint in customer care of GTPL broadband company since 10 days ..there are no any executive comes to visit. as on date, GTPL Broad band service comes close.
they are taking net fee in-advace as per plan however does not provide servie
I have to call on every 15 days regarding speed and connection.

as unathoried system, GTPL will decide customer's login user and password. customer can not set own login user and password.
I have pay money for using broad band services occur at any time(24 hrs)(except natural disaster).
however GTPL connection always close on every days during the 9 p.m. to 9 a.m.