Hathway / Gujarat Telelink [GTPL] — dis connectivity and poor connectivity of internet

Address:

Ahmedabad, Gujarat, 380022

Dear Sir/Madam,

I (Mr.Bharat Patel), An owner of Below firm having (GTPL)internet service provider.
Name: Bharat L Patel
Business Name: PLY HOME
Add: 5, Sardar Patel Muni Timber Market, Latibazar zone-3, Behind Geetamandir, Ahmedabad, Gujarat, India.-380022
Mob: +91-[protected]
Email: [protected]@gmail.com

I am writting this to let you know that, i am suffering a business lost due to poor connectivity issue from last one month. Till a date i have lost so many business due to poor connectivity issues.
I have complaint almost every day since last month till today on telephonic but i have getting not responsive feedback, Even a technical person who come to visit here also unable to rectify. It would be get connected for couple of hours after his visit and started to facing a same issue of poor connectivity or dis- connectivity.
It seems they only care customers at the time of renewal of service. As i have requested now if they unable to provide good service as i have been told (Speed of 10 MBPS), its totally fake cause some time even service is so poor that email account also unable to open.
SO, i urge you to refund my money for remaining year as i can join some good service provided and get exit from this poor service provider even say worst service provider.
SO, Kindly looking for co-operation from your Side to allow genuine customer to get money back due to poor service to prevent losses of their business if they unable to provide good service as well as customer support.
Looking forward your earliest co-operation into this.
Thanks,
Bharat Patel