Hathway / Gujarat Telelink [GTPL] — gtpl broadband service down for 3 weeks

Address:

Ahmedabad, Gujarat

Hi,
We have GTPL broadband connection in Shivajinagar, Pune area. Our registered contact number is [protected].
From the last 3 weeks, our internet service is down. We complained repeatedly but every time they lodge a new complaint and assured that their technician will check the connection. After getting tired of their ### responses we went to GTPL Pune office to personally complain about the issue. People there told that their Shivajinagar office is closed due to some issue.
After 3 weeks our connection is now working but for the duration of 11 am to 8 pm daily only.
So my question is is GTPL going to address this issue or still going to reply as "Our technician will visit you in 48 hours"?
Is their management so inefficient that they can't resolve the problem in a whole month?
Are they going to compensate for service down for whole month?