Hathway / Gujarat Telelink [GTPL] — my broad band not working

Address:

Rajkot, Gujarat, 360007

I am regular user of gtpl broadband service since long time.
I am paying charges to gtpl regularly
But since 4 th august my gtpl broadband service is not working, i made complain for that at customer care centre (Complain no. 2611906)
On 6th august, but till today they didn't solve my complain nor do anything to solve it
My mo no. [protected]
My email [protected]@yahoo.com