Hathway / Gujarat Telelink [GTPL] — No Internet Connectivity, Shameless Service

Address:

Ahmedabad, Gujarat, 380007

To whom ever it may Concern

I, Amit Prajapati, pay 13320 INR in Advance on 20th November, 2016 to GTPL BroadBand for 12 Months of 2 MBPS Unlimited Plan. From my first day of service, I am not satisfied. It is with great sorrow that I write to you today regarding GTPL high-speed Internet service. I have experienced so many interruptions to my Internet. I believe that because I have not received any service I am paying for. I should be refunded my all money, as I don't want to "ENJOY" GTPL's Service any more.

The major problem began on 27th November, 2016, when my Internet went down for several days. I established that the problem was not my computer or the wireless connection, and then contacted you about the service interruption. You claimed you would send a repairman right away. No repairman was sent for another two days.

The problem continued throughout November 2016 and into December 2016. My Internet would cease working for several hours at a time, and then restart spontaneously. You claimed that the problem was on my end, but I checked this possibility at every occurrence by plugging my computer directly into the modem instead o[censored]sing wireless. I also tried using the Internet from different computers, to no avail.

Today on 28th November, 2016, again I called GTPL BroadBand Coustomer Care (+91-[protected]) at 9:31 am for the same Issue. I talked to Miss Mina on CC number and requested to transfer the call to Senior Staff Available. She replied me that there is no any Senior Staff present right now, so please call on same no. after 10 am. As suggested I again call on CC Number & requested Mr. Chirag Rathod to transfer the call to Senior Staff Available. Again he answered me that there is no any Senior Staff present right now, so please call on same no. after 11 am. This is not the way GTPL Broad Band is providing the Service.

I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am paying for. I work online, so it is essential that I have Internet that is functional. If you cannot guarantee service, I will have to move to another provider. Please call me at +91 - [protected] to explain to me what you intend to do about this situation. I would normally ask that you email me at the address listed below, but since I cannot guarantee that I will be able to access my email with your service, I would prefer that you call.

Shameless Service I have got from GTPL Broadbad

Thank you very much for your assistance.

Sincerely,
Amit Prajapati