Hathway / Gujarat Telelink [GTPL] — poor service

Pateliyas

from Hyderabad, Andhra Pradesh

Address:

Kheda, Gujarat, 387002

I have subscribed to gtpl broadband package with 30 mbps speed. The service so far is bad. The customer care is worst. Most of the time the speed is very low like 2 to 4 mbps, some times about 15 mbps and hardly 30 mbps. More seriously the speed strangely fluctuates and makes the usage of internet a hell. Customer service promises the solution but never does satisfactorily. I have sent 9 reminders but of no use. They seem to have no ombudsman which is illegal. Gtpl must refund my money so that i can go for jio. Please.

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Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

Sep 19, 2019

Updated by Pateliyas GTPL keeps sending mails assuring the resolution of the matter, but no improvement. I am just attaching September 2019 speed-test result to highlight the reality. This list doesn't contain the times when the network was down as it could not run.