Hathway / Gujarat Telelink [GTPL] — Poor service, Unethical Behavior and Mental Harassment

Address:

B-16, Virnagar Society, VIP Road, Karelibaug

We got the GTPL broadband service 25 days back. Our username is ss_6531. User ID is BB[protected].

From the first week itself, we are facing issues with the internet connectivity. Our internet gets disconnected at least 10-15 times a day. Once it gets disconnected, it comes back automatically but it takes an hour, a couple hours, or sometimes even a whole day to be able to connect again.

We have raised at least 15 complaints - from GTPL app and from customer helpline. But they close the complaints without resolving the issue. We have to raise a new complaint every time we call them and the story repeats itself. We dropped a few e-mails to the GTPL support but they have never replied to any of those. We talked to a couple of supervisors but they just reply that they will look into it. I tried to ask them for refund if they are not able to resolve the issue but they denied.

My husband and I are working in an IT firm and we have been working from home. Our work requires a high quality internet service which cannot be fulfilled with mobile internet. This was the sole purpose of getting GTPL connection. But due to the constant interruptions in the internet connectivity, our work has affected a lot and we have been given notice from our seniors too. Everyday trying to get this resolved and dealing with the pathetic customer service has caused us mental harassment.

Going to the consumer forum is our last resort now. We are now in process of filing a legal notice.