Hathway / Gujarat Telelink [GTPL] — too late in shifting and worst experience with customer service of gtpl | |||||
Hello, This is in regards to inform everyone who want to join GTPL for broadband connection. I had post a request for shifting the connection as my office is being changed and it's 500 Mtrs far from my old address. I had requested for shifting before 7 days from this day. And the executive told me that it'll take 5-7 working days for shifting.(today it is 7th day and no response yet) Shifting number given to me is 235639. And again i called the customer care after 4 days after submitting a shifting request. They told me it'll take 7-10 working days for shifting. And today it's 7th day and again I called the customer service of GTPL and the boy who answered my call name is JAYMIN BHATT. He told me that there's no request is being pending from my side and I have to submit the request and it'll take more 7-10 days to shifting. I told him to transfer the call to the senior executive he said he cannot transfer call and he will not help me and i have to visit nearest GTPL office for shifting the broadband connection. Worstest, pathetic customer service I have ever seen, seems like they have no more care for their customers. When i took the connection the executive (BHAVAN)told me that any of your request will be resolved in 2 working days. And this is the worst thing that happened to me. I'm going to disconnect all my GTPL broadband connection and i never ever suggest anyone to join GTPL broadband. Worst service by GTPL and no one even care about it. You'll not going towards anymore if you're treating your customers this way. Was this information helpful? | |||||
Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint. | |||||
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