Hathway — Hathway connection Fraud

Address:Indore

Yesterday I called one of your associate Rohit ([protected])

He immediately called me and my brother multiple times saying that he will get us a connection on the same day or by tomorrow anyhow. I told him clearly that I am taking hathway over airtel only because I want it urgently.

I paid the amount for next 6 months (Rs 4, 956/-) and sent the documents on his whatsapp.

I paid the amount around 4:30 p.m and he said ok sir I am just now initiating it and by evening our people will come at your place and activate your connection.

From that time to now Rohit has stopped responding and when I tried calling other people from hathway ( [protected] and [protected]) there words were "JISKO CALL KARNA H KARLE JAB CONNECTION LAGNA HOGA TAB LAGEGA"

OK.

So this is how people talk to their customers.

I reached somehow to Rohit and I asked him not to initiate anything as I have realized my mistake of going with a rubbish company like HATHWAY. He said you have rights do accordingly but let me tell you that the amount you paid will not be credited back to you, it will take atleast 45 days. So it is much better sir that you wait for some more time. Wow. Wonderful human with a brain.

Worst company ever.
Cheaters.

I wonder if these stupid higher management ### do anything at all in this company.
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Hathway customer support has been notified about the posted complaint.
Jun 11, 2020
Updated by Arpit Singh Rajput
I am trying to reach everyone. No one is responding. The guy who I initially talked with is busy fooling other people as he online on whatsapp all the time but when I call him he doesn't respond. My money is with them, a total of 4, 956/- and I do not have a reply from anyone. My money is gone...I do not have a connection either. So basically I am trapped.
Jun 11, 2020
Updated by Arpit Singh Rajput
I tried submitting a complaint on the nodal officer page given on their website but that too is broken. They give you endless hope but won't do a thing about anything. All this company know is how to loot a customer

Jun 11, 2020
Updated by Arpit Singh Rajput
They have installed the router 3 hours ago and asked me to wait for 2 hours for id and password but I'm yet to hear from them.
Jun 15, 2020
Updated by Arpit Singh Rajput
Chor hai sab chor...the CUSTOMER SERVICE doesn't give a ### about anything. I can access internet hardly for 2 hours. It gets disconnected every now and then. No one bothers to call back. Your Request for SR Technical has been generated with a Service ID[protected]M952207...they sent this but no one called back no one I repeat no one.
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    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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