Hathway — Hathway reduced the validity

vinu_mh

from Bengaluru, Karnataka

Address:	560040
Website:	www.hathway.com

Hi, I took hathway connection on 26th August by paying Rupees 5312, which was for 8 months, as said in the bill. However now, it is reduced to 6 months, which is confirmed by customer care executive and the IVRS query. Upon the lodging a complaint regarding this on 23rd October, I was told it will be rectified and it was confirmed the purchase is for 8 moths validity. Complaint number is 14615951 and Executive sopken to is Mr. Chiran. Despite repeated follow up of the complaint, nothing has been done, which is frustration from a customer perspective. Please help me resolve this issue. Thanks, Vinay [protected] mh.[protected]@gmail.com

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Hathway customer support has been notified about the posted complaint.

Dec 12, 2015

Updated by vinu_mh Received a follow back call, as soon as I posted this complaint. But the call sounded suspicious, as they wanted my bank details. Without actually getting into the issue. Call came from this no. [protected]