[Resolved]  Hathway Internet — False / Wrong / incorrect data usage

Address:

Bangalore, Karnataka

Residing in Bangalore . Hathway Broadband - Account No 1101174. Name - Vivek
On 30th March I had taken broadband connection 50 MBPS speed with 40 GB usage and speed reduction thereafter. In the month of April 14 i;e from 1st to 30th ..there was no problem with the data usage or the connection ...same pattern was followed in may 14 . But in May 14 - hathway data usage showed that I have consumed 59 GB data in 1st six days itself and hence my speed is reduced . Fact is that I may have used not more that 5-6 GB during this period .
From 6th May till today 9th may, i have contacted Hathway consumer care no[protected] almost 4-5 times ... no solution provided by them and they kept on saying that I need to send a mail to [protected]@hathway.net ... 2 mails have been sent to them so far ...after 2 days, i receive a call saying that the data usage is correct ... and the phone is disconnected.

I feel Hathway team is cheating customers by doing such a thing so that for rest of the month customer does not use Internet at all . Money is already with them so they can play the way they want with the data usage.
I expect that Hathway team resolve this issue as early as possible and stop cheating customers else tob booked for doing business unethically.