[Resolved] Hathway — Most Unreliable Broadband With The Most Unprofessional Customer Care

[Resolved] Hathway — Most Unreliable Broadband With The Most Unprofessional Customer Care

C Clinton186 May 8, 2021 Jun 9, 2021 This thread was updated on Jun 9, 2021

My account id is [protected] .I have initially opted for 100 Mbps plan but I was getting only about 30 Mbps speed .The speed was extremely slow for my work purpose and I had no option but to upgrade to a higher plan 150 Mbps.. Even with 150 Mbps plan, I'm not even getting 50 Mbps speed over wifi, even when only single device is connected( Screenshot of speedtest result from Hathway's own app is attached) ...When I raised this issue with the technical team, the response was appalling and outright rude. They didn't do anything except making me do a speed test. Although they have stated in their website that a dual band router is provided with 150 Mbps plan, they refuse to replace the router. They speak as if customers are beggars when the fact is Hathway survives by looting customers money. Worst ever customer support I have ever seen +1 photos Was this information helpful? No (0) Yes (0)
May 12, 2021 Complaint marked as Resolved Hathway team has contacted me and they sent a technician.He replaced my router and got the issue fixed. Connection speed has gotten much better after installing the new router. I'm overall very happy with the support provided . Only feedback is for the customer care representatives. They should really learn to talk politely and professionally. Hathway customer support has been notified about the posted complaint. May 08, 2021 Updated by Clinton186 The call recording of the conversation can be accessed through the link : https://drive.google.com/file/d/1Frsl5wyh8Pz0xazQGCXPDR3b55AoDRpM/view?usp=drivesdk After listening to the conversation, you can decide what kind of support is provided by the so-called customer support.. Verified Support May 10, 2021 Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Contact number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
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Nitin W

from Mumbai, Maharashtra

Jun 9, 2021

i sincerely wish every Bad luck on Hathway company and its fraud employees ( top to bottom) .
surely the Company would incur heavy losses and shutdown soon in a matter of months,
this is because of the evil practices they follow, cheating customer of their hard earned money. there will be no blessing on such frauds stealing customers money