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Hathway — Need invoice copy for last payment

I opened case four days back to get the invoice copy for the payment I made on 12'Jan. Ref # 15718829 Account#1460752. I called customer care multiple times and every time they say wait till EOD. This happens for six days and then they respond "we will be unable to provide invoice copy to your account has currently you are in prepaid plan, and there is no option of providing invoice copy for prepaid accounts." I paid money and renewed the account. I need receipt for it for reimbursement purposes and I have received invoice for the previous payments for same account. This is more like u take my money but will not give me a receipt.. Very bad.. Please send me the invoice/receipt.
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Dear Sir, Thank you for sharing your details. An executive will get in touch with you ASAP.
Please send me Invoice or Bill of my Last Bill Payment for Tax purpose in my Office. Kindly send it at the earliest as its very urgent . I tried calling but the IVR doesn't get me to talk to someone for Bill .

Below are the details.

My customer account is #[protected]
Received Payment of Rs 2230 on 27-Dec-16 with transaction ID- R-594568

Please do the needful. Its very urgent.
opened case four days back to get the invoice copy for the payment I use to made every month and I called customer care multiple times and every time they say wait till EOD or we will send you .. I need receipt for it for reimbursement purposes, This is more like u take my money but will not give me a receipt.. Very bad.. Please send me the invoice/receipt.
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I have made the payment but still i don't get a invoice copy
I have made wifi payment for the month of April on 14/04/2022 but till now i couldn't able to download the invoice copy
I have made payment for the month of April on 14/04/2022 but till now i didn't receive the invoice copy. Am attaching the receipt copy for the reference

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