Hathway — No service and monopoly

Address:

Kamothe, sector 22

1. I'm a hathway customer with account number [protected] and associated contact number as [protected]. I made a payment of Rs. 2478 towards 50Mbos ore 500Gb Qtrly Plan on 14 Jan 2021 at 3 pm. Their sales representative promised to activate connection within 1 hour.
2. No connection was established till 16 Jan 2021 after repeated request. Line and Modem were installed by evening on 16 Jan 2021 after repeated requests.. again I was promised that Connection would get activated in an hour and I will receive a call from technical representative. The connection is not activated citing Various reasons
3. For 4 days no fruitful contact has been made from hathway end neither is the connection active but in my plan the connection is said to be active for last 3 days and validity remaining is 86 days.
4. There's monopoly of hathway service provide. Healthy competition like JIO fiber and Airtel broadband are not allowed to provide service in the area. Hathway is the only available choice of ISP and with this they have very poor attitude towards customers