Hathway — Not getting internet service properly

Address:

Mohali

My hathway account no is [protected]. I am hathway user for more than 8 years. Earlier it was fine that Internet stopped working for few minutes or an hour but now the condition is worst. Because of work from home I updated the existing plan and paid 10, 000 rupees for annual plan + 6month offer. From the day 1 of payment I am getting lot of issues. Internet stops worming after every 1-2 days and customer care not picking up calls. After calling them continuosly for 1 day 40-50 calls. They finally pick and give response that fibre cut issue is there. This is there most common reply. May I know which type of fibre they are using that cut every day. And because of this fibre cut interent not working for 2-3 days. Even Iam writing thid complain after doing several calls to them today becuase internet is not working from friday evening. Today morning @10am they picked up my call and said it will work after 1 hour but still not working at 7pm and no reply of my calls. You can check my google review that I have posted every month becuase of this problem.

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Hathway, Please refund my money. This is the harrasment that you are doing to your customers.

I lost the trust of my seniors because of the stupid reason of internet not working to them. Because of this my work is not delivered on time. Because of this I can't do video calls to our client.

Please refund my money that is the only option. Because I dont want your services. Even I didnt able to use your interent from march to july. I keep using my jio mobile data and do daily recharge for extra gb spending money on this even after paying you advance money. I purchased Jiofi device. So I dont need your services because of the above valid reasons.

Thanks