Hathway — Payment taken and deactivate the service | |||||
I subscribed to hathway broadband in Augest 2015 50mbps plan A/C NO- 1382523 . Recently i have been renewaled the plan before one week i.e 17 oct -2015 and expire date is 22 oct -2015 however plan not got activated after payment recieved due to poor services i face a lot of problem from two days no proper customer service and fraud internet services cheating the people Was this information helpful? | |||||
 3 Comments | |||||
Comments
The same thing happened to me as well (acc # 1436038). The customer service is a BIG JOKE!!
There is no internet in my house for the last 3 days and I am frustrated making numerous calls and waiting through decade long wait times.
Neither the customer service agents nor their supervisors have the basic courtesy and ethics to call back the customer if the call got dropped.
Go for private connection like G-broadband, siticable or airtel 4G.
i am going to do that...
There is no internet in my house for the last 3 days and I am frustrated making numerous calls and waiting through decade long wait times.
Neither the customer service agents nor their supervisors have the basic courtesy and ethics to call back the customer if the call got dropped.
Go for private connection like G-broadband, siticable or airtel 4G.
i am going to do that...
Update: On 25th October 2015- there was no internet- I called up customer service and they said it will be fixed in the late evening.
On 26th October: I called up customer service 4-5 times and everytime they lied teling it will be restored soon.
Today, the 27th October @ 6 pm: there is still no internet and customer service has no answer. Instead of trouble shooting, each time I call, I end up telling the same pain I’m going through.
Is this the ‘CUSTOMER SERVICE’ you are providing?
On 26th October: I called up customer service 4-5 times and everytime they lied teling it will be restored soon.
Today, the 27th October @ 6 pm: there is still no internet and customer service has no answer. Instead of trouble shooting, each time I call, I end up telling the same pain I’m going through.
Is this the ‘CUSTOMER SERVICE’ you are providing?
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"Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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we apologize for the inconvenience. An executive will get in touch with you ASAP.
Regards,
Hathway Broadband